Refund Policy

At Crafiqa, we strive to ensure your shopping experience is smooth and satisfying. Please review our refund and exchange policy carefully before making a purchase. By placing an order, you confirm that you have read, understood, and agreed to the following terms:

Return & Exchange Window

• Requests for returns or exchanges must be made within 5 days from the date of delivery.
• To initiate a return or exchange, you can visit the ‘Return or Exchange’ section in the website footer or use this direct link(https://shopify.com/68018733228/account)

Refund Policy

• For approved returns, the refund will be processed to either the original payment method or the bank account details you provide during the refund request.
• Refunds are initiated within 2-3 business days after we receive and inspect the returned product. The entire process may take 10-15 business days.

Exchange Policy

• If you choose to exchange your item for one of higher value, you will need to pay the price difference. If the new item has a lower value, we will refund the difference.
• If your requested exchange item is unavailable, we will offer suitable alternatives or initiate a refund.
• Once an exchanged item is delivered, it cannot be returned or exchanged again.

Special Conditions

• We do not accept returns or exchanges for international orders.
• Products purchased during special promotions, such as the Crafiqa Festive Sale or other limited-time offers, may not be eligible for returns or exchanges. Specific details will be mentioned during such promotions.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Mystery Products
• Gift Cards
• Customized Products

Return & Exchange Conditions

To qualify for a return or exchange:

• The product must be returned in its original packaging.
• The product must be unused and undamaged.
• The product must include original tags.

Damaged or Incorrect Items

Despite our quality checks, there’s a slight chance that:

• The item may get damaged during transit.
• The item may have a manufacturing defect.
• The wrong item may be delivered.

In such cases, we will gladly replace the item if the issue is reported within the stated timeframe.

Shipping Instructions

• If reverse pick-up services are unavailable in your area, you may self-ship the product to us via a trusted courier service within 5 days  of raising the return request.
• Please mention the Order Number  and  Return ID on a piece of paper and place it inside the package.

Shipping Address:
ADDRESS: S-2, Third Floor, Plot No.4, Mitra Vihar-A, Maharana Pratap Marg, Vaishali Nagar, Jaipur (RJ) -302034

Important Notes

• Kindly share your courier details with us at care@crafiqa.com  or WhatsApp us at +9146988888
• Any self-shipped item received after 5 days   of the return request will not be accepted.
• A confirmation email will be sent once your shipment reaches our warehouse.

For further assistance, please contact our customer support team. We’re here to help!