FAQ

we accept cash on delivery, upi, net banking & wallets.

only after receiving our confirmation for the return, we will schedule a pickup for the order within 1-3 business days of placing the request with no additional costs. usually we receive the product in 6-7 days. on receiving, within 2-3 working days we will issue the refund or dispatch the exchanged product if all conditions are met. if the item requested for exchange is not available, we will try to give you best possible alternatives or issue a refund for the same. this process usually takes 10-15 business days. once an order has been exchanged, it cannot be returned or exchanged again.

Yes you may, if your order has not been dispatched. please get in touch with our customer care team at the earliest to change/cancel your order.

For domestic orders, delivery typically takes 4-5 working days. For international orders, expect it to take around 10-12 working days.

Currently, we do not provide customization options.

Yes, you can place an international order by selecting the "International Shipping" option at checkout on the cart page. Simply click it, and your Crafiqa order will be on its way!

If you return a product, you have the option to receive your refund as a store credit voucher. This voucher is fully redeemable on purchases and remains valid for one year.

Simply enter your store credit code at checkout, and the voucher amount will be automatically deducted from your total. The code is sent to the registered email address.

Your store credit voucher can be redeemed exclusively on our website.

You can place your return request within 5 days that product is delivered by selecting 'return & exchange' at the bottom of the page. once you have submitted your return request, we will schedule a pickup to collect the return. you will receive a refund or store credit voucher (as you choose) for the amount of the style/s returned. note: once exchanged, the product cannot be returned or exchanged again.

Domestic - Free Shipping PAN India

International - Additional charges according to destination.

To request a return, click on "return & exchange," upload an image of the product within 24 hours of delivery, and we will schedule a pickup. after evaluating the returned product, the refund will be processed.